ClaimSorted

ClaimSorted is a tech-first claims service that replaces the traditional TPA model. We pair AI with an award-winning claims team, for an exceptional experience for your customers and better outcomes for your business.

See how we sort it out

Over 55 of the largest insurers and Fortune 500 companies trust us to handle their claims

Delegated Claims Administrator

10,000+ claims processed every month
55+ insurance partners worldwide
5/5 average partner satisfaction rating

Things go wrong. Screens crack. Pipes burst.Flights get grounded. Warehouses burn.We can’t stop that part. But what happens next?

That’s on us.

A phone with a cracked screen, dropped face up on paving stones

Water spraying from a burst hose under a kitchen sink onto the tiled floor

A departures board with every flight canceled, empty seats below and a plane beyond the glass

Black smoke pouring from a burning warehouse, a fire engine in its yard

A closed claim isn’t
a sorted one.

closed/kloʊzd/ adjective

A claim that has been processed, a decision made, and the case officially finished.

Automatic reply: Your claimDay 1
Pleasehold Claims is experiencing high volumes. Please allow 10 to 15 working days for a reply.
Missed callDay 4
Sorry we missed you. Please call us back to discuss your claim.
Claim updateDay 9
Your claim has been passed to another team. They will be in touch. Please do not reply to this message.
Pleasehold ClaimsDay 15
Your claim is now closed. Thank you for your patience.

A van fleet owner on the phone, worried, in front of a van

Principles we live by.

One handler takes full ownership
of every claim,

coordinating attorneys, repairs, and
deadlines from first contact to final
payment, with no handoffs.

Claims handler on a call, typing at her computer

One handler takes full ownership
of every claim,

coordinating attorneys, repairs, and
deadlines from first contact to final
payment, with no handoffs.

Claims is a craft. We treat it like one.

Intake

Fast first contactCustomers submit claims via web, text, or phone, while telematics can trigger them automatically. AI captures key details, validates coverage, and gets claims moving within hours, reducing delays and claim severity.Our AI analyzes 100+ data points to predict severity, identify complications, and flag high-risk cases early. Claims reach the right specialist with the right urgency, helping prevent costly escalation.AI recommends reserves using historical claims, policy details, and early loss indicators. Continuous reviews as new evidence emerges improve visibility into ultimate exposure and reduce unexpected developments.AI-powered severity triageIntelligent reserving from day one

Checks

Proactive investigationOur handlers investigate from day one, using AI to gather evidence, review documents, and flag inconsistencies or missing information. This enables faster, more accurate decisions and reduces claims leakage.Hundreds of automated checks detect document tampering, manipulated PDFs, AI-generated images, duplicate claims, suspicious metadata, inflated invoices, and inconsistent histories before payment.We automate the busywork, from virtual adjusting to liability assessment and bill validation.Advanced AI fraud detectionAutomated admin

Outcome

Proactive negotiationAI helps adjusters assess liability, benchmark costs, and identify settlement opportunities. Stronger evidence and real-time insights support earlier, fairer settlements, reducing litigation and unnecessary costs.Our AI identifies third-party liability, overlooked recovery rights, and subrogation opportunities across every claim. Automated workflows initiate and pursue recoveries, maximizing collections and reducing net claims costs.Every claim makes the next decision smarter. AI turns claims patterns, loss drivers, and emerging risks into underwriting insights that improve pricing, risk selection, and loss prevention.Automated subrogation & recoveriesClaims & underwriting feedback loop

The best people
for the worst days.

Meet the faces behind your claims.

VP of Claims
Harriet Parkinson
20+ years in insurance
Team Lead
Candace Loyd
20+ years in insurance
On your side.
From the first call to the final step.
Claims team
Professionals who care deeply
1,000+ years of combined claims experience
Team Lead
Hayley Dyer
12+ years in insurance
Team Lead
Amy Fisher
20+ years in insurance
Team Lead
Emma Jackson
16+ years in pet insurance
Team Lead
Pam Naylor
25+ years in motor insurance claims

For both sides.

“ClaimSorted is 1000x better
than our previous TPAs”

Brock NolandCEO, Vertical Insurance

“I really value how ClaimSorted consistently looks for ways to improve and actively seeks feedback.”

Jack PaineHead of B2B2C, Helvetia

“ClaimSorted has been a reliable and collaborative partner. Their team communicates clearly, handles claims promptly and continually looks for ways to improve.”

Zoe MitchellInterim VP, Business Operations, Checkatrade

“We wanted a partner that could challenge industry standards and deliver something genuinely different. ClaimSorted shares that ambition.”

Dirk DoeblerCEO, Parento

“ClaimSorted delivered a high-performing, tech-enabled claims operation that significantly improved efficiency and customer outcomes.”

Maria GoyTransformation, Integrated Specialty Coverages

“ClaimSorted combines strong technical capability with practical claims expertise. Their technology improves efficiency, while their responsive, knowledgeable team makes them a trusted partner.”

Andrew WalkleyClaims Manager, Greenlight Re

“ClaimSorted has been a strong partner for our specialty programs at Bluefields. They pair real claims expertise with technology that makes the process faster and more transparent.”

Steve MinsterVP, Insurance Products, Bluefields Insurance

“Everything was handled efficiently and with a great deal of care and understanding.”

Verified claimant

“Your handlers were sensitive and professional and the claim was settled quickly with no issues.”

Verified claimant

“The way that you dealt with our claim was first class. All communication was timely and we were kept informed of the progress with the claim throughout.”

Verified claimant