At ClaimSorted, we’re committed to providing a high standard of service to all our customers. We recognise that sometimes things can go wrong, and when they do, we want to put them right as quickly as possible.
If you’re unhappy with any aspect of our service, please let us know. We take all complaints seriously and aim to resolve them promptly and fairly.
• Respond to complaints in a timely manner
• Investigate all complaints fairly and thoroughly
• Keep you informed throughout the process
• Resolve issues as quickly as possible
• Use feedback to improve our services and prevent future issues
• We will acknowledge your complaint within 5 working days
• We will investigate your complaint as quickly as possible
• We will keep you updated on progress where necessary
• We aim to resolve complaints within 15 working days
• Once our investigation is complete, we will provide you with our final response, including the outcome and any next steps
You can contact us using any of the following methods:
Email: complaints@claimsorted.com
Phone: +44 20 4634 8826
Post:
US: ClaimSorted, 169 Madison Ave STE 11115, New York, NY 10016
UK: ClaimSorted, 124 City Road, London, EC1V 2NX
Ireland: ClaimSorted EU, 24A Baggot Street Upper, Dublin, Ireland
Please include your name, contact details, claim reference/policy number and a description of your complaint so we can assist you as quickly as possible.